Since new Customers tend to ask similar help questions we have copied these below for your information.
Most are about the pricing, ordering, paying or delivery of online orders. Some are about our
Price Estimator or the website. If the answer you need is not here please Contact us.
Online Ordering FAQs
Is the ShopCart for ordering online?
Yes. Just click "Buy Now" , "Add to Cart" and watch the ShopCart. It will offer you choices and ask for information such address and postcode. This will allow it to work out the right prices and freight cost. Your Credit Card will not be charged.
Is using the ShopCart for online orders the best way?
Yes. When telephoning urgent orders Customers may inadvertently forget or incorrectly supply important information. Since it is time-consuming and expensive to rectify incorrect orders, it is always best to use our ShopCart.
So you only accept ShopCart online orders?
No. We welcome all orders and look forward to being of service to all Customers. Note however that ordering offline complicates the whole process by slowing the processing time down and increasing the possibility of errors.
Can I give you an order and ask you to contact others for payment and delivery?
No. This way greatly adds to the possibility of mistakes and duplication. We insist that any correspondence and all instructions be emailed to us by the author or originator of an order.
I want hundreds of frames, can you do better prices?
Yes. Click the "See details" link to view cheaper Wholesale Prices. Please note that we cannot offer prices lower than those listed.
I have a bulk order, do you give free freight?
No. However we can arrange prompt delivery by our most reliable Couriers to most Australian postcodes at very competitive rates.
I need to see a frame before buying more, can I just buy one?
Yes. We take pride of our Customer service and we will gladly break a carton open to sell you one sample frame only.
I work for a Church charity, do we get extra discounts?
No. Australian Trade Practices laws prohibit price discrimination on the basis of a Customer's identity, structure or legal entity.
I want to order several hundred frames, have you got stock?
Yes. We are generally quite well-stocked at all times and can usually fill orders of up to one thousand frames at a time. You can always check the available stock by clicking any item's "View Details" and the screen will show the " Available Quantity".
I'm worried about buying on the Net, do you process Credit Cards online?
No. We do it offline. We prefer to check all orders first for any errors. Only then are Credit cards or Accounts debited.
I need my order fast, do you ship out daily?
Yes. Parcels are consigned for shipping as soon as payment is received. This is usually on the same, or the very next, business day.
I'm not at home during the day, will you leave my parcel outside the door?
No. By law, parcels cannot be left unattended at vacant premises. However, if no-one is in attendance Couriers generally either try to re-deliver the next day or will leave an Advice Notice.
Do you only use professional Couriers for deliveries?
Yes. We use Couriers Please. This Company offers reliable deliveries to most of Australia with the exception of some remote areas.
Can you send my parcel by Australia Post?
No. This organization does not accept glazed items for delivery and also imposes strict parcel weight and size limits. These restrictions and limitations are seldom found with private Couriers companies
I don't like the frames I ordered, will you take them back?
Yes. We accept returns strictly subject to the these conditions: a) We offer credit or replacement only and no refunds. b) Goods to be returned at customer's expense. c) Broken and damaged frames will not be credited or replaced d) A restocking fee will be charged for the time and expense it takes us to process, handle, unpack, inspect and return to the warehouse the returned frames.
I think that the frames may be faulty, can I return them to you?
Yes. However this is strictly subject to the these conditions: a) Goods are to be returned at customer's expense. b) We will then isnpect the goods. c) in the unlikely event that the goods be deemed to be faulty, and upon being satisfied of the substance of said fault, we will, at our discretion, either re-supply the item or refund payment.
I want a Price Quotation before ordering, can you mail me one out?
No. We want to provide the industry's lowest prices for our Customers. To achieve this, we must avoid duplication and dispense with unessential, administrative procedures which add to our costs.
Online Payments FAQs
Is my Credit Card charged as soon as I send an Order?
No. We prefer to first check all Orders for errors or inaccuracies. If any are found, Orders become "Pending" and are put on hold. We then contact Customers for clarifications or further instructions. It is only after these procedures that Credit Cards are debited.
Can I buy on Account or on Credit and pay later?
No. We do not offer Account or Credit facilities. This is because we want to offer the cheapest possible prices to Customers and this aim is achieved by avoiding unessential product features.
Can I buy with a Purchase Order and pay later when I get the goods ?
No. We do not offer Account or Credit facilities. This is because we want to offer the cheapest possible prices to Customers and this aim is achieved by avoiding unessential product features.
Online Deliveries FAQs
How soon after ordering are parcels get sent out?
Parcels are consigned for shipping as soon as payment is received. This is usually on the same, or the very next, business day.
Do your Couriers deliver to my home adress?
The preferred shipping address is one where someone is generally at hand to accept deliveries. If no-one is in attendance a shipper generally either tries to re-deliver or leaves an Advice Notice. Parcels cannot, by law, be left unattended at vacant premises.
How will I know the delivery cost for my large order?
With all Orders over 25kgs we provide a Freight Price Quotation (FPQ) for your consideration. Orders will not be processed, nor are any funds debited until we receive your approval to the FPQ.
What happens if the parcel with my Order is delayed, damaged, lost or stolen?
In the unlikely event that a delivery be delayed or fails to arrive, we will make all reasonable inquiries with the shipper. However, when parcels leave our premises they are beyond our care and control. Therefore we can not and will not be responsible or liable for the late delivery of, or the loss or damage to shipments.
What if I find that the an item I ordered is faulty?
In the unlikely event that anything we supplied be deemed to be faulty, and upon being satisfied of the substance of said fault, we will, at our discretion, either re-supply the item or refund payment.
Prices Estimator FAQs
How does the Price Estimator work?
There are six steps needed to get a Price Estimate for most picture framing jobs are:
1 · Picture Type Selection
Poster or Print:
Select this for commercial, common and replaceable paper-borne reproductions.
Representative of, but not exclusive to this category are: Posters, prints, cards, newspapers, handbills, flyers, pamphlets,
events announcements, postcards, tickets, passes, tourist maps, bills and open-edition reproductions.
These items, unless otherwise instructed, will be permanently bonded to thin, light but durable materials such as Foamboard or Craftwood.
The end result will be smooth, flat surfaces, free of lumps, bumps or bubbles.
Photo or Still:
Select this for commercial, common and replaceable paper-borne photographic stills.
Representative of, but not exclusive to this category are: Holiday snapshots, baby photos, wedding, graduations and occasion photos.
These items, unless otherwise instructed, will be permanently bonded to
The end result will be smooth, flat surfaces, free lumps, bumps or bubbles.
Original or Paper Art:
Select this for paper-borne, irreplaceable items of any sentimental, financial or other value.
Representative of, but not exclusive to this category are: Originals, antiques, limited-edition, watercolours,
pastels, charcoals,crayons, pencil-work, etchings, mezzotints, serigraphs, holograms, intaglios and woodblocks,
These items, unless otherwise instructed, will usually be hinged, or hung with conservation tape to conservation-quality mats (also called surrounds or borders).
The end result will be relatively flat surfaces with artwork capable of being deframed and removed, if desired, for repair, inspection or resale.
Certificate, Degree or Map:
Select this for unique or irreplaceable items of any sentimental, financial or other value.
Representative of, but not exclusive to this category are: Testamurs of Degrees or Diplomas and hand-coloured maps.
These items, unless otherwise instructed, will usually be hinged, or hung with conservation tape to conservation-quality mats (also called surrounds or borders).
The end result will be relatively flat surfaces with artwork capable of being deframed and removed, if desired for repair, inspection or resale.
Cross Stitch, Long Stitch , Embroidery and Needlework:
Select this for most commercial embroideries and replaceable, private needlework.
Representative of, but not exclusive to this category are: Tapestries, Petit Point, Cross and Long Stitch embroiderings.
These items, unless otherwise instructed, will usually be lightly stretch-stapled around the four edges, to thin, light but durable, strata lined with conservation-quality, rag-paper sheeting. Minor, mechanical, staple-puncturing of the raw, unembroidered edges of items may occur. The end result will be attractive, squared fabrics, with flat surfaces and with artwork capable of being deframed, de-stapled and removed, if desired.
Poster, Print or Photo to BlockMount and Laminate:
Select this for commercial, common and replaceable paper-borne reproductions.
Representative of, but not exclusive to this category are: Posters, prints, cards, newspapers, handbills, flyers, pamphlets,
events announcements, postcards, tickets, passes, tourist maps, bills and open-edition reproductions.
These items, unless otherwise instructed, will be permanently bonded to a 9 or 6mm thick, durable sheet of Craftwood. After bonding, the artwork is either gloss or matte-laminated. The four edges will then be machined either square to 90 degrees or fluted or scalloped as illustrated.
The end result will be smooth, flat surfaces, free of lumps, bumps or bubbles.
Photo, Oil or Artwork to be stretched over a Stretcher Frame:
Select this for any canvas-borne art.
Representative of, but not exclusive to this category are: oil or acrylic paintings, photographic images, printed sheets or chemical renditions.
These items, unless otherwise instructed, will be permanently stretch-stapled onto a purpose or custom-built stretcher-frame. The four edges of the stretcher frame are usually left unframed and unadorned .
The end result will be smooth, flat surfaces, free of lumps, bumps or bubbles with that frame-less look.
Naturally, we cannot include here all of the available types and kinds of pictures as this would be beyond the scope of this reference. If you would like us to try and identify a picture for you, please take a photograph of it with a mobile camera phone, or similar device, go to our Contact page and e-mail it to us.
2 · Mats selection
What a "mat" is:
A mat, is a coloured cardboard surround, border or edge often seen around an image inside a picture frames
Typically, picture framers cut mats from matboard sheets which they stock in many colours with the
more popular ones being off-whites, dark greens and black.
"Mat" is the American name for this material but it's also called a mountboard in England and passepartout in Europe.
Putting mats in a frame is called matting, a term also interchangeable with mat.
What a mat does:
A mat is nearly always, rectangular, with an inside square hole, or window.
The top section of the mat is where most artwork, such a prints and photos are
hinged or taped to. The paper hinges or tapes support and hold up the artwork,
preventing the inevitable buckling or cockling caused
by its own weight when in a vertical position. However, a mat's most important function is that its thickness (about 1.2 millimetres or 1/16th of an inch) serves to separate the glass away from the artwork being framed.
This separation is desirable to prevent any condensation that may develop on the inside of the glass from transferring to the
artwork itself. Moisture from condensation frequently stains, causes water damage and promotes destructive mold and mildew.
When should a mat or mats be used:
Primarily, but not solely, due to the above reasons, when framing any items of sentimental, financial, commercial or historical value, it is strongly recommended that at least one mat (single mat), and preferably two mats (double mat) be used to protect the artwork from possible damage.
The different types of mats:
Matboards can be Regular, Conservation or of Museum quality. Regular boards are made out of unbleached wood pulp containing
harmful lignin, have a core that may progressively yellow, are not fade-proof , become more acidic with time and may damage your artwork. Conservation boards have the lignin removed, have a bright white core, are totally acid-free, fade-resistant and will not damage your artwork. Museum boards also share these characteristics but additionally, are made out of higher-quality cotton rag instead of wood pulp.
The mats we use:
For all custom picture framing we the quality, acid-free, UK-manufactured WaterMark Conservation mountboards. In line with the prevalent industry practices, this does not normally apply to bulk, commercial orders of no investment value where costs are minimized.
3 · Frame selection
The four frame types:
Because we carry hundreds of frames, it would take too long to work out all the prices for the thousands of
picture framing combinations. Therefore, classifying our stock to just the four, most popular types helps to simplify the PE, making it fast, easy and user-friendly.
This is the commonest and most inexpensive type of glass used in picture framing. It is made from molten glass floats on molten tin to achieve a flat, uniform finish. Framing manufacturers add special qualities to float glass giving it added value. This type is the staple of the custom framing industry and can be used in a wide range of applications.
About Non-glare Glass:
This is the second most common type of glass used in picture framing. It is glass that has been etched to diffuse reflected light. The etching process also gives the glass surface a matte finish. It should be noted that no more than two mats are recommended when using non-glare glass. Because of the way light is transmitted and scattered through non glare glass, there is a tendency for non-glare glass to visually soften or blur the work in direct proportion to its distance from it.
About Acrylic Glass:
This is the toughest and safest type of glass used in picture framing. Also called Perspex or Plastic Glass. Recommended for applications where a virtually indestructible glazing is required. It is ideally suited for industrial consumers such as hotels, galleries, institutions, etc., where high volume traffic and potentially fragile glass could be a concern.
About TruGuard UV Glass:
This is the best though also the most expensive type of glass used in picture framing.
Exposing artwork to UV light causes organic material to break down. This is visible in the form of fading colors and embrittlement and yellowing of the materials that bear the artwork. These effects, once started, are cumulative and irreversible. The best way to preserve your art is to protect it from exposure to UV light from the outset. Ask your framer to use TruGuard UV Conservation Quality Glass. This product effectively blocks a minimum of 98% of the dangerous UV light — protecting your artwork without affecting the visible light spectrum so your colors show truly as nice in a year as they do the first day you frame them.
About glass and fading:
Ordinary, everyday sunlight inevitably and inexorably fades and colour-bleaches most things, including pictures. The rays of direct and indirect sunlight comprise the ultraviolet or, "UV" rays. Normal, clear picture framing glass blocks only about half the damaging light. This is not enough to conserve colours or prevent fading. To protect your valuable artwork glaze your artwork with TruGuard UV-Blocking glass. This type of glazing but has been proven to block over 97% of the harmful "UV" rays.
4 · Glass Type Selection
How to put sizes in: Measure you artwork's Width and Height with a tape or ruler. Read these
sizes and type them in the red Cm Centimetre fields. Do not key in Millimitres (mm) or Inches (ins)because the PE will giver either an Error message or inaccurate result. You do not have to use the "Series Sizes" dropdown box unless you want to. It is there simply as a convenience, to select the common or most office paper sizes if you cannot readily recall them.
5 · Picture Sizes selection
How to put sizes in: Measure you artwork's Width and Height with a tape or ruler. Read these
sizes and type them in the red Cm Centimetre fields. Do not key in Millimitres (mm) or Inches (ins)because the PE will giver either an Error message or inaccurate result. You do not have to use the "Series Sizes" dropdown box unless you want to. It is there simply as a convenience, to select the common or most office paper sizes if you cannot readily recall them.
6 · Estimates Evaluation
What these are:
The PE produces price estimates, or cost approximations, but not binding Price Quotations. Any and all results are for standard, non-specialized, picture framing of commercial items such as photos and posters. The PE cannot be used for, and specifically excludes specialized work such as paper toles, 3-D frames, photo collages, object-framing, militaria, museum-framing and all memorabilia. If you are not sure about your framing project simply contact us.
Their accuracy:
All estimates are computed to come within ± 10% of our actual shop prices. The programme calculates four factors: a) the variable price of labour, b) the variable cost and resale of materials per linear metre, c) the variable cost and resale of materials per square metre and d) cumulative errata. We welcome Customers' feedback and will endeavour to remedy any discrepancies. Please contact us and report any results you feel may be incorrect.
Data Security & Privacy FAQs
Do you guys sell my details to anyone? Are they private?
Your data, details and information are not lent, disclosed, sold. shared or traded in any way, shape or form. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. For privacy purposes, all information relating to our customers is stored on a highly secure server, and stored in an encrypted format.
What about hacking or hackers stealing my details, is your system secure?
Eastleigh Frames is fully committed to the highest data security possible. Be assured that all information relating to our customers is stored in a highly secure environment, processed and stored in an encrypted format. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure any information you provide to us online.
Is my browsing private or do you guys keep track on where I go or what I do?
When you browse our site, you do so anonymously we do not collect your name, email address or any other personal information unless you provide it to us. Your IP ( Internet Protocol ) address of your computer to give us an idea of which parts of our website you visit and how long you spend there. Your browser also automatically supplies us with the type of computer and operating system you are using. Most importantly, we do not follow your browsing path outside of our websites.
About Eastleigh Frames
So who are you guys? How long have you been framing?
Paul Nonnis, Manager.
Thank you for affording me the the opportunity to introduce Eastleigh Frames. We have been professionally picture framing in Melbourne for nearly 30 years. Our friendly and experienced staff will assist and provide you with our caring, innovative and expert service.
Over several decades of dedicated picture framing craftmanship we have framed a multitude of diverse artwork. We will frame at your complete satisfaction providing our excellent, value-for-money service.
We offer many and diverse framing combinations, including contemporary styles, noveau silvers, classical golds and bright colours. With so much to choose from and so many options, you can be sure of making the perfect selection for your cherished artwork.
Our goal is to create a unique and personalized frame for each item commissioned with us, whether this be an inexpensive reproduction or a valuable original. Please browse through this website using the Tabs Menu above. Do visit the Contact
page for our Business and Contact details or simply to inquire with us.
About this Website
What's the deal with your website? Can I copy pictures and stuff for my own use?
Website owner:
Copyright and ownership of www.pictureframe.com.au rests with Eastleigh Frames (ABN 30879699823), referred to herein as "Eastleigh Frames" "we," and "our"). All its files, contents, text, computer codes, scripts, compositions, images and software is owned by us or our infrastructure providers and is protected by Australian and international Copyright laws.
Use of the website:
You can view and browse through all its contents for your personal, non-commercial, research, search and shopping use only. However, you cannot copy, reproduce, distribute, transmit, or otherwise exploit any of the contents without our written permission.
Limitations of the website:
We use our reasonable best efforts to ensure the correctness of all contents but we cannot guarantee or warrant their accuracy or reliability. It is also possible, though extremely unlikely that application viruses or other harmful components be nested in computer codes. By using this site you acknowledge that its use is at your own risk.
Owners' liability limitations:
Neither Eastleigh Frames, nor its principals, nor our Content providers will be responsible or liable to you, or any other party, for any direct, incidental, consequential, indirect, or punitive damages (including negligence) that result from your access to, or use of, this website or its contents. This agreement is governed by the laws of the State of Victoria, Australia. By using this site you agree to the jurisdiction of the courts of Victoria.
Changes to these conditions:
We reserve the right to make changes to our website and to this agreement at any time without notice. All changes made will take effect immediately. Future visits to this site will be covered by the Terms and Conditions of the agreement at that date.
The bulk of picture framers' work consists of making "custom picture frames". This means that the majority of frames are custom-made to fit whatever size artwork is brought in by Customers. However, many frames are still made to suit the common paper and photo sizes.
One reason as to why there are these disparate formats was the implementation, in the early 1970's, of metrication in Australia. The old and familiar Imperial feet and inches were phased out in favour of the new SI Units (Système International d'Unités) of metres and centimetres.
While it is not possible to stock frames of all sizes, we do carry several ranges of Ready-Made
frames catering for most of the common and popular "A" Paper and Photo Frame sizes. These are:
We have been expertly framing sports jumpers, guernseys and tops for many years. Because we are good at what we do, we can picture frame these memorabilia at very reasonable prices. Our ususal price to frame most AFL football jumpers as shown in the examples below is $225 (inc. GST).
Artwork assembly includes Hand-Fitting, Manual-Pinning and Conservation Mounting ,
Framing with a Generous and Handsome 20x20mm Wooden matte Black Box Frame,
Matting comprises Three Conservation Matboards to enhnace the Club colours,
Glazing by way of 1.9mm, Clear, float glass.Anti-UV glazing available on request,
Frame double for pollutantsn and dust prevention and against insect intrusion,
Completed and Ready-to-Hang, Rust-Proof, screwed, twin D-Ring steel hangers.
We are one of the dwindling number of frameries that know how to correctly size and hand-stretch canvases. Because we are good at what we do, we can do this at very reasonable prices. To work out a price for stretch-framing your print, photo or painting on canvas please use our Price Estimator.
To ensure the Best Possible Quality, your Canvas will be Hand-Stretched!
Poster or Print:
Select this for commercial, common and replaceable paper-borne reproductions.
Representative of, but not exclusive to this category are: Posters, prints, cards, newspapers, handbills, flyers, pamphlets,
events announcements, postcards, tickets, passes, tourist maps, bills and open-edition reproductions.
These items, unless otherwise instructed, will be permanently bonded to thin, light but durable materials such as Foamboard or Craftwood.
The end result will be smooth, flat surfaces, free of lumps, bumps or bubbles.
