You have that sinking feeling.  Your picture framer doesn't greet you like he used to. He's too busy to see you and you are now starting to see him as an  expensive picture framer. He sends his junior staff to serve you instead. If you do manage to speak to him, he's curt, cold and distant. When he gets around to making your picture frames, he's not on time anymore, he's always late. And when he's late, he doesn't ring to apologize, like he used to. You feel like he's brushing you off. And his prices have trebled! You used to have such an easy, carefree and inexpensive relationship. You felt  safe and  secure . But somehow ...