Apropos change-of-mind returns - it happened to us again last week!  A Customer brought back an 18"x24" black wood poster frame he'd bought earlier in the week claiming that "My husband doesn't like it" , and  adding" Can I please have my money back". We checked the poster frame for dents, dints, damages and breakages, and, on finding none, we refunded her money, and that was that. Nothing extraordinary, one might say, so, what's the big deal ? Nothing remarkable, we will segue, except to say that the refund that the Customer asked for called is called a "change-of-mind" ( CHOM) refund, and one which, legally speaking, Customers are not entitled to. To quote the Australian Consumer Law, Customers, or consumers, are not entitled to obtain refunds "when they got what they asked for but simply changed their mind".