Just about every other time we answer the phone we are greeted with a "I found you online!", or, " I found your picture frames online!" , as the introduction to a Customer's telephone inquiry. While this is stating the obvious, users find us online because we have a web site, because its contents are published online, because search engines display these, and thence people find it!  What is not so obvious are the many, electronic,  processes, protocols and procedures used to make all this possible.  In this post we will endeavour to explain what and how this works.  Perhaps the very first step is to fire up one's PC, load up one or more programmes and then create web pages ..