We are occasionally asked if we can fit Customer's new photos framed into some old picture frames they may have.  The answer is yes,  but this is conditional to the quality, soundness  and suitability of the picture frame to be re-used. To begin with, the picture frame, or photo frames being considered for recycling should be sound, solid, free from borers or other insect infestation. Its corners should be unsprung, that is, closed tightly without gaps or rocking or rolling. If any of the picture frame corners do move whilst being handled than the frame is said to to be "sprung". If so, it will then have to be dismantled and ...

"Can I phone through a custom picture frame order" was a request we received last week?  Sorry, no, we said,  we would rather not do it. And we know this sounds crazy, but let us explain why.  The main reason is that most people aren't picture framers, they don't know how to measure for picture framing, they get the measurements wrong and then we may make picture frame that won't fit the artwork. When this happens, the customer blames us and either refuse to pay for the frame we just made or wants a new or "better" frame made up for free. This is a lose-lose situation for both customers and ourselves and that's why ...

Do we make picture frames sourced from old used or recycled timbers?  Sorry, no. Recycled timber picture frames are sold in niche or specialist markets. Frames from old timbers are generally more expensive than normal, run-of-the-mill picture frames or photo frames. Typically, these specialised frames are only about 3~5 % of all sales and it's difficult to specialise in these and remain commercially profitable. If you look on the web you'll find some recycling  picture framers not that many. There are several good reasons why this is so. The main one has to do with commercial profitability...

We have had more than one Customer asking us if he or she can  "do my own picture framing"  our premises and unfortunately the answer is, always no.  While we certainly would have the requisite knowledge and experience, supervising D.Y.O. students and conducting  classes is not what we do. One of  the  reasons for this is that we do not believe that picture framing classes, or teaching D.Y.O. picture framing, are viable commercial propositions, nowadays.  Certainly 30, 20, even 10 years ago this business model did work, but not today.  The average Customers today is very much time-poor and has better things to do than to spend time and money trying to make ...

We are occasionally asked if part of our picture framing customer service is to ring Customers when we have completed their picture frames. We reply that we generally do so only when a Customers requests it because for the majority of picture framing jobs, there's no need to. When you bring your print, photo poster or artwork to be picture framed we will always give you a pick-up or a collection date. This applies to 98% of all framing jobs. We find that this system works better for both Customers and ourselves. The only exceptions are special jobs requiring special treatment, different handling or ...

They're not there any more because they've gone bust, broke, closed their doors and the owners have shut the business down! From the once rich, booming, westernmost capital city of Perth to the staid, conservative, southernmost capital city of Hobart, art galleries are going out of business as perhaps these never have. There are several reason for this but, in the main, there aren't enough customers, people aren't buying as often and the few who do spend a lot less than they used to. Perth gallery owners complain ...

So, how to get home with picture frames, especially large ones?  The photograph shown here succinctly depicts how some Customers leave our store with their   newly-purchased picture frames and load them into their cars for their trip home. Not uncommonly what we see, horrifies us! With little or even medium sized picture frames we don't see all that much wrong but with larger size (90cm plus wide) picture frames we witness customers' loading misdeeds which inflict visual tortures to our picture framers' hearts and minds. We appreciate that mums with kids are busy but they really seem to be ...